Questions
Straight answers, including what the product cannot do.
Data
Where does the data come from?
App metadata, charts, ratings and reviews come from the public App Store and Google Play listings, refreshed on a schedule. Ads come from the Meta Ad Library, and videos from the YouTube Data API, when those sources are connected. Onboarding flows are captured from real installs. A dataset with no connected source shows as unavailable, never filled in.
How accurate are revenue and downloads?
They are calculated by a published model from observed signals: chart rank, rating volume, install counts, price and category. They are marked ≈ everywhere. Use them to compare and spot trends, not as audited figures.
Why is ad spend not shown?
No ad platform publishes spend for commercial ads. We show what the platforms do publish: creatives, run dates and EU reach. We will not invent a spend number.
How fresh is the data?
Every record carries the time it was last confirmed by its source. Apps are re-verified oldest first, tracked keywords daily, and records a source stops returning are archived instead of being shown as current. Each view shows whether its data is fresh, due, stale or unavailable.
Do I need my own API keys for Meta, YouTube or TikTok?
No. Data collection runs on our side with our own platform access. You never enter platform credentials.
Which ads are covered?
Meta only publishes commercial ads delivered in the EU and UK, and TikTok only those shown in the EU, EEA and UK. Ads that ran only elsewhere are not visible to anyone through these sources, so they are not in the library.
Plans
Is there a free plan?
No. Every account starts with a 7-day trial of the full product, no card needed. After that, Pro is billed monthly or yearly and you can cancel anytime.
Can I export the data?
Yes. Pro exports any filtered list of apps as CSV, with each number labelled as observed or estimated.
Can I cancel anytime?
Yes, from Plan & billing. Cancelling stops the next renewal; you keep access to the end of the period you paid for, and you can undo it until then.
Is there a trial?
New accounts get a 7-day trial of Pro once they confirm their email address, no card needed. When it ends, choose a plan to keep using the dashboard; nothing is charged unless you subscribe.
Who processes payments?
Dodo Payments, as merchant of record. They handle the card, tax and invoices; we never see or store card numbers.
Do you offer refunds?
Contact us if a charge looks wrong or the product did not work for you; we review each request. Approved refunds are issued through Dodo Payments to the original payment method.
Account
How do I delete my account?
Send a request through the contact form from the email on the account. We delete the account, its watchlists, saved searches and API keys; billing records are kept as long as tax law requires.
How do I report a bug or ask for a feature?
Signed in, use Feedback in the dashboard: you can follow its status and read our reply there. Without an account, use the contact form.